What is Twilio Flex?
Twilio Flex is a programmable cloud contact centre platform built on Twilio's voice, messaging, email and video APIs. It provides an agent desktop, omnichannel routing, IVR and reporting that developers can customise extensively with code. Integration with Twilio Segment enables personalised, data-driven customer conversations. It suits organisations that want a highly customisable contact centre, from mid-sized companies to large enterprises.
Key facts
- Starting price
- $150 / user/month
- Pricing model
- Usage-based
- Active users
- —
- Customers
- —
- Vendor employees
- 5,500
- Launched
- 2018
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- Highly programmable and customizable contact center
- Built on Twilio's broad communications APIs
- Usage-based pricing scales with activity
- Free trial available
Considerations
- Customization requires developer resources
- Usage-based costs can be hard to predict
- Fewer out-of-the-box features than packaged suites
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Typical use cases
- Two-factor authentication and identity verification
- Transactional SMS and email notifications
- Programmable cloud contact center deployment
Typical Deloitte services
- Omnichannel customer engagement design
- Contact center modernization
- Customer data platform implementation
Editorial profile based on public information.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓API access· Integrations
✓Webhooks· Integrations
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
User reviews
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