What is Sprinklr Service?
Sprinklr Service is a unified contact centre platform that handles voice, chat, email, messaging and social channels in one agent desktop. It includes case management, routing, AI agents and copilots, quality management and workforce management. It shares the Sprinklr unified CXM platform with Sprinklr's social, insights and marketing products. It is aimed at large enterprises with high contact volumes.
Key facts
- Starting price
- Contact for quote
- Pricing model
- Quote-based
- Active users
- —
- Customers
- —
- Vendor employees
- 3,600
- Launched
- —
- Deployment
- Cloud (SaaS)
- Platforms
- Web
Strengths & considerations
Strengths
- Unified omnichannel service including social and messaging
- AI features for routing and agent assistance
- Scales for large global contact centers
Considerations
- Platform complexity creates a steep learning curve
- Implementation can be lengthy
- Pricing geared toward large enterprises
- Pricing only on request
- No free plan or free trial
Editorial summary based on public information; not a user review.
Industries & use cases
Industries served
Retail & consumer
Technology, media & telecom
Banking & capital markets
Transportation & logistics
Cross-industry
Typical use cases
- Social listening for brand and competitive insights
- Omnichannel AI-assisted contact center service
- Governed social publishing across global brand accounts
Typical Deloitte services
- Customer service and contact center transformation
- Social and marketing operations redesign
- CX platform implementation and integration
Editorial profile based on public information.
Features
✓AI features· Automation
✓Omnichannel· Communication
✓Chatbot· Communication
✓Knowledge base· Communication
✓SLA management· Communication
✓API access· Integrations
✓Multi-language· Platform
✓Custom reports· Reporting
✓Dashboards· Reporting
✓Single sign-on (SSO)· Security
✓Role-based access· Security
✓Audit log· Security
User reviews
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